Frequently Asked Questions

Getting a quote is easy! Simply use our online booking form on the homepage, or call us directly at (0800) 661 236. Provide your pickup location, destination, date, time, and number of passengers, and we'll provide you with a competitive quote.

We recommend booking at least 2-4 weeks in advance, especially for peak seasons and weekends. However, we can often accommodate last-minute bookings depending on vehicle availability.

Yes, you can modify or cancel your booking. Please contact us as soon as possible if you need to make changes. Cancellation policies vary, so please refer to your booking confirmation for specific terms.

We accept all major credit cards, bank transfers, and corporate account payments. Payment terms will be confirmed at the time of booking.

We have a diverse fleet including 7-seater people movers, 11-24 seat minibuses, and full-size coaches seating up to 69 passengers. All vehicles are modern, well-maintained, and equipped with air conditioning.

Yes, all our drivers hold the required licenses and certifications. They are professionally trained, experienced, and have excellent knowledge of local routes throughout New Zealand.

Absolutely! Our vehicles have dedicated luggage compartments. When booking, please let us know the approximate amount of luggage so we can ensure the right vehicle is assigned.

Yes, we have wheelchair-accessible vehicles available. Please let us know your accessibility requirements when booking so we can arrange a suitable vehicle.

We do not allow alcohol to be consumed whilst on the vehicle. However, you are welcome to transport alcohol with you to enjoy at your destination.

Yes, you can request stops during your journey. For planned stops, please include them in your itinerary. Additional unscheduled stops may incur extra charges.

We pride ourselves on punctuality. In the rare event of a delay due to circumstances within our control, we will work with you to ensure minimal disruption to your plans.

We recommend visiting 3-5 wineries per day for a leisurely experience that allows you to fully enjoy each venue without feeling rushed.

Plan for approximately 30-45 minutes at each winery. This allows time for tastings, browsing, and purchasing wines.

Yes, most wineries require reservations, especially for groups. We recommend pre-booking your visits to ensure a smooth experience and avoid disappointment.

Groups of 24 passengers or less are ideal. Larger groups may be difficult for venues to accommodate and may require splitting into smaller groups.

Prices are based on the type of vehicle, distance, duration, and any additional services required. We include the vehicle, driver, insurance, and running costs in all our quotes.

Our quotes include the vehicle hire, professional driver, GST, and standard insurance. Additional charges may apply for waiting time, extra stops, or overnight stays.

Yes! If you find a lower price for the same service from another provider, we'll match it. See our Best Price Guarantee page for details.